With gratitude,
LD ~ Longmeadow, MA (01/2010)

Stefanie

I just wanted to tell you what great arcticles you have in the news letter on computer and notebook care. Particularly the dos and don't and about the power cords and surge protection. I was listening to a webinar...the other night...he was saying some or a lot of what you did in your arcticles. Nice to here and then get in print. Infact, I forwarded the tips onto some family members. I'm sure they will appreciate them as well...Thank you for all your hard work and all you do. Also, what a beautiful photo of your family! I look forward to the next news letter.

Warmest Blessings.
GE ~ Grafton, WI (02/09)

Dear Jon,

This isn't a question, but a HUGE compliment from the a Geek at the Geek Squad from Best Buy. He had to come into my home to hook up a router and put my laptop online so I can get upgrades, and he was absolutely impressed with the laptop and how it flew! He actually builds PC's and laptops, so he knew what he was talking about. He actually wanted to buy one, and of course I went into my sales shpeel...........

Congratulations on building an impressive laptop!

HM ~ Geneva, IL (01/09)

Hi Jeremy! (Jeremy Brown at The Quantum Alliance)

I wanted to express a most special and sincere ‘thank you’ to you, to Rae (Rae Lorenz at The Quantum Alliance), and especially to Ron (Ron Verhaeghe at Quantum Computers LLC) for all the help and support you three gave me a couple weeks ago when I was down and out with a computer mess!!

It is such a blessing to know I can call anytime and get the professional help I need from the three of you with my system! I admire you three for your patience with and your love of computers and technology! I hope you realize you are a most important backbone of the Quantum Alliance company. Without the three of you, there would not be a sense of professionalism and integrity as far as support goes at the company! I truly appreciate your expertise….and I’m hoping and praying for a ‘raise’ or some other blessing to come each of your ways…because I believe you deserve it!!!!

And a most special thanks to Ron, who spent almost the entire Saturday, Valentine’s Day, on the phone with me while suffering bronchitis! Ron….you are my hero!!!! Ron, you are the most calm, and positive, and challenge-driven person I know!!!! Thank you for not giving up on my computer mess until you got it up and going! May God bless you in a very special way!

I thank you again for your patience with me….a computer ‘dummie’….and for your friendly and comprehensive service!

Respectfully,
SB ~ Indiana USA (02/09)

Fernando,

I just wanted to say a huge thank you to both yourself and Ron! I know that it can be very frustrating to work with someone who is clueless, but you both were very kind, very patient and so very approachable .... despite me!!!
Thank you so much and hopefully both of you have a great day!

Kelly (frozen in Canada!) (02/09)

Ron and Stephanie,

Thanks very much for your efficiency assisting me with a function problem as a result from an incorrect printer installation.
I have found your service to be top notch, friendly as well as efficient.

Although my son is a Dell dealer in the NYC area, I chose to purchase from Quantum Computers so that the “marriage” of Scio and computer would be seamless.

Warmly,
CW (02/09)

Kathy
AND,
Everyone at The Quantum Alliance. (01/09)

Please know how much we appreciate your high level of professionalism, service and "personal care" touch that goes into all that you do.

Gage Tarrant ~ The Quantum Alliance (11/08)

I would like to comment to anyone who is in the process of buying an EPFX/USB to give considerable thought to the computer you will be using. When I bought my EPFX I was not aware of Quantum Computers, LLC.

When I unpacked my new EPFX/USB and loaded the software on my (brand new) computer, I had nothing but difficulties with the program freezing up, shutting down, etc. I bought my computer directly through HP. It had all of the correct specifications needed for the EPFX/USB. After notifying HP that I was having problems with the computer that they said would work with the device, they told me I really should have gotten a different model with a different version of Windows. Unfortunately, I ordered a second new computer to replace the first one----again from HP. Don't get me wrong, HP makes a great computer, but the technicians that I spoke with were not familiar with the software that I would be using on the laptop, and it took 2 purchases to get me up and running. Unfortunately spending money on 2 new laptops.
After installing the software on the second laptop, I was still having problems with the computer freezing and/or the program shutting down during treatments on clients. I was at wits end.

I had the pleasure of meeting Ron Verhaeghe at a training in Midland, MI. This was after owning my machine for about 4 months and encountering numerous problems with the software (loaded on 2 new computers). Graciously, Ron took a look at my computer, within minutes saw the problem and reloaded the program correctly. Thanks to Ron's knowledge and ability I finally have the program installed correctly and I no longer have problems when I am doing biofeedback therapy on clients. The end result is less frustration and embarrassment for me (since the program is running smoothly) and more satisfied clients.

Ron's knowledge about computers and software has not only helped instill confidence in my use of my EPFX/SCIO, but has helped me acquire extremely satisfied clients.

I wish I would have known about Quantum Computers, LLC. I certainly would have purchased my computer from QC. I would not have had to spend money on 2 computers, the software would have been loaded properly, and from what I have experienced with Ron, I would have had the best tech support one would ever want!!!!!
Thanks Ron, for all of you help.

VERY Sincerely,
SM ~ Traverse City, MI USA

I would like to thank you for all your patience and support. You and your team are just GREAT! Hope to see you in Brazil some time.
Regards,

IU ~ São Paulo, Brazil

Hi Ron,

Thank You so much for being there for me and all the people you sell computers to.
Your Friend,

JS ~ WA, USA

"Customer Service is everywhere. Yet, outstanding, excellence and patience in Customer Service is a unique commodity. Ron, You are unique in this category. Your unwavering, outstanding excellence and patience in Customer Service is second to none. You deliver with respect, intent purpose and deep integrity. I appreciated working with/learning tons from you. Your patience, attention to details and clarity for one to learn is impeccable."

With Sincere Gratitude and Appreciation,
DV ~ Canada

Ron, Thank you so much for all your help. May God richly bless you! My check is enclosed. I wish I could afford to pay you more because you are definitely worth it.

Sincerely,
RB ~ SC, USA

Well Ron,
I have really taken some time this am to digest more of your fantastic, excellent, and extremely informative/educational website. I will be viewing this site often for educational reasons and to be current on computer 'stuff' ~ why? because I am very confident that what I read on your site is authentic, real, and integrity is exercised throughout the entire site. Way to go. Awesome Ron.

I will and I have been promoting you as much as I am able to whenever there is a computer conversation....
My hat is off to you and your entire staff!
Your co. is my #1 choice.

All My Best,
DV ~ Canada

Thank you for all you do for me.
I truly appreciate it!

DV ~ Springboro OH, USA

Wow! What a help you were! Thank you soo much. You helped everything run so smooth and it was very much appreciated.

Love & Thanks.
RC ~ Centerville OH

Thanks again for helping me out and bringing my equipment up to spec. It is running very efficient!

TK ~ TN USA

1. Assisting a student while in Intermediate/Advanced class was a breeze with Jon's help. This individual had called several different people with a database problem and came to class frustrated. I told her we would get an answer and crossed my fingers and called your number....Jon was able to assess the problem and fix it within 10 minutes much to the delight of the student. Yahoo!

2. I had the opportunity to unpackage a Quantum Computer for a new owner who was afraid to touch anything. I was quite surprised to see how organized and clear everything was. Even down to having the USB port marked "EPFX" making it seamless for a new owner to understand and get started. Kudos!

3. My favorite laptop crashed and I needed one in a hurry - Stefanie and Fernando were wonderful in answering questions and providing information to help me make a quick decision on the model and components that would meet my needs. The computer was shipped fast and was easy for me to see what to do as soon as I opened the box - what a relief in the middle of lost data and productivity. Follow-up questions were answered immediately. I am truly impressed with the quality of your staff. Jon was also involved near the end of the process, able to read notes you all keep somewhere and knew immediately about the open issue I had. His clear instruction has me confident I can do the last step myself easily. Great experience!

MW ~ Quantum Biofeedback Instructor and Owner ~ South Bay Quantum Center

I love using your Quantum Computer, and it is doing a lot of good for my patients.

Dr. PC ~ AB, NM

VSR, Centerville OH

B.M., ND, CBT ~ Champlin, MN

P.S. Please find my check enclosed for the additional power adapter ( plus tip! )

With Much Appreciation,
PT ~ Kearney, MO

L.M. ~ California

M ~ California

Thanks again for your help.

You're awesome,

CW ~ Frankenmuth MI

CR ~ Brownstown MI

Just thought I would let you know how great the SCIO is running!!! I don’t even remember the last time it worked so well, even back when it was new. Thank you so much for your help!

SF ~ Ft. Lauderdale Florida USA